BOOKING CONDITIONS

BOOKING CONDITIONS

These Booking Conditions together with General Terms described above and Bookings Privacy policy form the basis of your contract with Hotel Olangerhof – Alpach srl. Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date). "We", "us" and "our" means Hotel Olangerhof – Alpach srl. "Suppliers" means any party providing transport, accommodation or other services to you under your contract with us.


1. Making your booking

By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to availability, we will confirm your break by sending a confirmation invoice by e-mail or post. Please check this invoice carefully. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.


2. Payment

In order to confirm your chosen break, full payment guarantee must be made at the time of booking. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.


3. Your contract

A binding contract between us comes into existence when we dispatch our confirmation invoice. This contract and all matters arising out of it are governed by Italian law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your break will be dealt with by the Courts of Italy only.


4. The cost of your break

We reserve the right to increase or decrease the prices of unsold breaks at any time. The price of your chosen break will be confirmed at the time of booking. Once the price of your chosen break has been confirmed at the time of booking, subject to the correction of errors, we will not increase its price. In case of introduction of a new visitors tax by the Italian Government, the hotel reserves the rights to increase the confirmed rates according to the tax amount and, eventually, to charge clients at check out. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen break at the time of booking.


5. Changes by you

Should you wish to make any changes to your confirmed break, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, the change will be treated as a cancellation by you and a re-booking and any consequential cancellation charges will be payable (see clause 6).


6. Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our Reservations Centre. Your notice of cancellation will only be effective when it is received by our Reservations Centre, at which time you will be given a cancellation number relating to the date and time of your call. You must keep this for reference.
Should you or any member of your party need to cancel after the date and time indicated into the “cancellation without charge” terms on the booking notification, we will charge you a cancellation fee, the cost of the first night of your booked stay.
There are promotional rate plans with different cancellation policies, with cancellation fees up to 100% of the value of the stay. Cancellation policies will be always indicated on booking notifications and on rate plan descriptive texts.

7. Changes and cancellation by us


We start planning the breaks we offer many months in advance. Occasionally, we have to make changes to and correct errors in website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor but occasionally, we have to make a "significant change". If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start of your break, we will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements or
(b) an alternative break from us, of a similar or superior standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
Except where you have made a booking for accommodation only, where we make a significant change or cancel, we will pay you reasonable compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your break has not been reached - in this case we will notify you not less than 7 days before the start of your break (minimum numbers are stated on our website). No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time).
In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or for changes to or cancellations of bookings for accommodation only.
Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your break after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.


8. Force Majeure

Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.


9. Our Liability to you

We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your break arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) or (except in the case of accommodation only bookings) our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your break which we could not have predicted or avoided or
(c) an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 9)
(d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, (and except in the case of accommodation only bookings) where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities which Hotel Olangerhof – Alpach srl or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them.
(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.


10. Complaints and problems

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our supplier as soon as possible.
Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to the hotel’s general manager and to the Customer Service Office, Hotel Olangerhof, via Pracken, 27 39030 Valdaora, info@hotelolangerhof.com within 28 days of the end of your break giving your booking reference and full details of your complaint.
For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.


11. Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.


12. Conditions of suppliers

Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Copies of the relevant parts of these terms and conditions where available, can be supplied on request from ourselves or the supplier concerned.


13. Special requests and medical problems

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have written to you with specific confirmation that the request can be met. You should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability, which may affect your break, please, tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.


14. Travel documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a break by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.


15. Financial security

Except for monies that you pay to us for bookings made up of accommodation only, all monies that you pay to us in respect of your break will be held in a specifically designated bank account administered by independent trustees until your break is over or the monies are refunded to you. These arrangements mean that (unless you have made a booking for accommodation only) this money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.


GENERAL INFORMATION

INCLUDED IN THE PRICE
• Accommodation with private en suite bathroom, colour TV, telephone
• Traditional breakfast each morning. (may offer a continental/buffet breakfast alternative. This will be advised at the time of booking)
• All VAT and service charges, where applicable
• The cost of the activity which you have booked is an additional supplement which will be added to the cost of your accommodation

NOT INCLUDED IN THE PRICE
• Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If these apply, your Reservations agent will quote the amount.
• Expenses incurred at your hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals, etc.
• Items of personal expenditure.
• Personal travel insurance


HOTEL

Hotel might withdraw or change facilities and services after you have made the booking. If possible, we will inform you of any changes before you travel. Variations can occur from room to room.
Meals: the hotel provides a full traditional breakfast, unless we advise you otherwise. “Solo pernottamento” means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking. “Half Board HB” means breakfast and evening meal (or à la carte allowance) are included in the price. If you have any special dietary requirements please let us know so that we can tell the hotel before you travel, but note we cannot guarantee that the hotel can satisfy your request. Selected hotels provide tea & coffee and other facilities in the room on request, so please ask at the hotel reception. There are no deductions for meals and courses not taken.
Rooms & Facilities: the hotel may have much smaller bedrooms than you may be used to. Hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. On the other hand, the hotel allocates a twin or double for use as a ‘single’ room. A single room supplement may be payable, and this will be advised to you before booking.
Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm please advise the hotel directly by calling the number given in the hotel description. Failure to confirm late arrival with the hotel or Reservations Centre may result in your room being resold.
Car Parking: You will find free parking at the hotel. Please check the parking facilities available with your Reservations agent.
Leisure Clubs/Swimming Pools: Restrictions relating to the use of hotel leisure facilities and opening times are entirely at the discretion of the hotel/leisure club manager. Please ask at the hotel reception for rules and opening times when checking in. If a specific facility is required you are advised to check with the hotel direct by calling the telephone number in the hotel description prior to arrival. Additional restrictions may apply for the use of such facilities by children. There may be a charge for the use of some facilities.


TOURIST ATTRACTIONS

Please check that attractions are open prior to travelling to the venue.
The information contained on our website is correct to the best of our knowledge at the time of publication. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. We cannot guarantee accuracy at all times of information given in relation to such activities or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned on our website which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort/area information and/or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.