These Booking Conditions together with General Terms described above and
Olangerhof – Alpach srl. Please read them carefully as they set out our
respective rights and obligations.
In these Booking Conditions, "you" and "your" means all persons named on
the booking (including anyone who is added or substituted at a later
date). "We", "us" and "our" means Hotel Olangerhof – Alpach srl.
"Suppliers" means any party providing transport, accommodation or other
services to you under your contract with us.
1. Making your booking
By making a booking, the party leader confirms that he/she is so
authorised and that all party members agree to be bound by these Booking
Conditions. The party leader is responsible for making all payments due
to us. Subject to availability, we will confirm your break by sending a
confirmation invoice by e-mail or post. Please check this invoice
carefully. Contact us immediately if any information, which appears on
the confirmation, or any other document appears to be incorrect or
incomplete as it may not be possible to make changes later.
In order to confirm your chosen break, full payment guarantee must be
made at the time of booking. If we do not receive all payments due in
full and on time, we reserve the right to treat your booking as
cancelled by you. In this case the cancellation charges set out in
clause 6 below will be payable.
3. Your contract
A binding contract between us comes into existence when we dispatch our
confirmation invoice. This contract and all matters arising out of it
are governed by Italian law. We both agree that any dispute, claim or
other matter which arises out of or in connection with this contract or
your break will be dealt with by the Courts of Italy only.
4. The cost of your break
We reserve the right to increase or decrease the prices of unsold breaks
at any time. The price of your chosen break will be confirmed at the
time of booking. Once the price of your chosen break has been confirmed
at the time of booking, subject to the correction of errors, we will not
increase its price. In case of introduction of a new visitors tax by the
Italian Government, the hotel reserves the rights to increase the
confirmed rates according to the tax amount and, eventually, to charge
clients at check out. We reserve the right to correct errors in both
advertised and confirmed prices. We will do so as soon as we become
aware of the error. Please note, changes and errors occasionally occur.
You must check the price of your chosen break at the time of booking.
5. Changes by you
Should you wish to make any changes to your confirmed break, you must
notify us in writing as soon as possible. Whilst we will endeavour to
assist, we cannot guarantee we will be able to meet any such requests.
Where we can, the change will be treated as a cancellation by you and a
re-booking and any consequential cancellation charges will be payable
(see clause 6).
6. Cancellation by you
Should you or any member of your party need to cancel your chosen break
once it has been confirmed, the party leader must immediately advise our
Reservations Centre. Your notice of cancellation will only be effective
when it is received by our Reservations Centre, at which time you will
be given a cancellation number relating to the date and time of your
call. You must keep this for reference.
Should you or any member of your party need to cancel after the date and
time indicated into the “cancellation without charge” terms on the
booking notification, we will charge you a cancellation fee, the cost of
the first night of your booked stay.
There are promotional rate plans with different cancellation policies,
with cancellation fees up to 100% of the value of the stay. Cancellation
policies will be always indicated on booking notifications and on rate
plan descriptive texts.
7. Changes and cancellation by us
We start planning the breaks we offer many months in advance.
Occasionally, we have to make changes to and correct errors in website
and other details both before and after bookings have been confirmed and
cancel confirmed bookings. Whilst we always endeavour to avoid changes
and cancellations, we must reserve the right to do so. Most changes are
minor but occasionally, we have to make a "significant change". If we
have to make a significant change or cancel, we will tell you as soon as
possible. If there is time to do so before the start of your break, we
will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements or
(b) an alternative break from us, of a similar or superior standard to
that originally booked if available (if the chosen alternative is less
expensive than your original one, we will refund the difference) or
(c) cancelling or accepting the cancellation in which case you will
receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made
is a minor one.
Except where you have made a booking for accommodation only, where we
make a significant change or cancel, we will pay you reasonable
compensation subject to the following exceptions. Compensation will not
be payable and no liability beyond offering the above mentioned choices
can be accepted where (1) we are forced to make a change or cancel as a
result of unusual and unforeseeable circumstances beyond our control,
the consequences of which we could not have avoided even with all due
care or (2) we have to cancel because the minimum number of bookings
necessary for us to operate your break has not been reached - in this
case we will notify you not less than 7 days before the start of your
break (minimum numbers are stated on our website). No compensation will
be payable if we cancel as a result of your failure to comply with any
requirement of these Booking Conditions entitling us to cancel (such as
paying on time).
In all cases, our liability for significant changes and cancellations is
limited to offering you the above mentioned options and, where
applicable, compensation payments. We regret we cannot pay any expenses,
costs or losses incurred by you as a result of any change or
cancellation. No compensation is payable for minor changes or for
changes to or cancellations of bookings for accommodation only.
Very rarely, we may be forced by "force majeure" (see clause 9) to
change or terminate your break after departure but before the scheduled
end of your time away. This is extremely unlikely but if this situation
does occur, we regret we will be unable to make any refunds (unless we
obtain any refunds from our suppliers), pay you any compensation or meet
any costs or expenses you incur as a result.
8. Force Majeure
Except where otherwise expressly stated in these Booking Conditions, we
regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected by or you otherwise suffer any damage or loss (as
more fully described in clause 9 below) as a result of "force majeure".
In these Booking Conditions, "force majeure" means any event which we or
the supplier of the service(s) in question could not, even with all due
care, foresee or avoid. Such events may include war or threat of war,
riot, civil strife, terrorist activity or actual threatened terrorist
activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions, fire and all similar events outside our control.
9. Our Liability to you
We promise to make sure that all parts of the break we have agreed to
arrange, perform or provide as part of our contract with you are
performed or provided with reasonable skill and care. We will accept
responsibility if any death, personal injury, failure or deficiency of
your break arrangements is caused by any failure by ourselves or our
employees (providing they were at the time acting within the course of
their employment) or (except in the case of accommodation only bookings)
our agents or suppliers (as applicable) to use reasonable skill and care
in performing or providing the service in question. Please note it is
your responsibility to show that reasonable skill and care has not been
used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for
example loss of enjoyment), damage, expense, cost or other sum or claim
of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party
(b) the fault of a third party not connected with the provision of your
break which we could not have predicted or avoided or
(c) an event or circumstance which we or the supplier of the service(s)
in question could not have predicted or avoided even after taking all
reasonable care (see clause 9)
(d) the fault of anyone who is not carrying out work for us (generally
or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your
break or suffer any problems because of a reason you did not tell us
about when you booked your break or where any problems you suffer did
not result from any breach of our contract or other fault of ourselves
or, (and except in the case of accommodation only bookings) where we
were responsible for them, our suppliers or agents or where any losses,
expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services, which do
not form part of our contract. This includes, for example, any
additional services or facilities which Hotel Olangerhof – Alpach srl or
any other supplier agrees to provide for you where the services or
facilities are not advertised on our website and we have not agreed to
(2) The promises we make to you about the services we have agreed to
provide or arrange as part of our contract will be used as the basis for
deciding whether the services in question had been properly provided.
10. Complaints and problems
In the event that you have any reason to complain or experience any
problems with your break whilst away, you must immediately inform the
supplier of the service(s) in question. Any verbal notification must be
put in writing and given to our supplier as soon as possible.
Until we know about a problem or complaint, we cannot begin to resolve
it. Most problems can be dealt with quickly. If you remain dissatisfied,
however, you must write to the hotel’s general manager and to the
Customer Service Office, Hotel Olangerhof, via Pracken, 27 39030
Valdaora, email@example.com within 28 days of the end of your
break giving your booking reference and full details of your complaint.
For all complaints and claims which do not involve death, personal
injury or illness, we regret we cannot accept liability if you fail to
notify the complaint or claim entirely in accordance with this clause.
When you book with us, you accept responsibility for any damage or loss
caused by you or any member of your party. Full payment for any such
damage or loss must be paid direct at the time to the accommodation
owner or manager or other supplier. If you fail to do so, you will be
responsible for meeting any claims subsequently made against us
(together with our own and the other party’s full legal costs) as a
result of your actions.
We expect all clients to have consideration for other people. If in our
reasonable opinion or in the reasonable opinion of any other person in
authority, you or any member of your party behaves in such a way as to
cause or be likely to cause danger, upset or distress to any third party
or damage to property, we are entitled, without prior notice, to
terminate the break of the person(s) concerned. In this situation, the
person(s) concerned will be required to leave the accommodation or other
service. We will have no further responsibility toward such person(s)
including any return travel arrangements. No refunds will be made and we
will not pay any expenses or costs incurred as a result of the
12. Conditions of suppliers
Many of the services which make up your break are provided by
independent suppliers. Those suppliers provide these services in
accordance with their own terms and conditions. Copies of the relevant
parts of these terms and conditions where available, can be supplied on
request from ourselves or the supplier concerned.
13. Special requests and medical problems
If you have any special requests, you must advise us at the time of
booking. Although we will endeavour to pass any reasonable requests on
to the relevant supplier, we regret we cannot guarantee any request will
be met unless we have written to you with specific confirmation that the
request can be met. You should obtain confirmation in writing from us
that your request will be complied with (where it is possible for us to
give this) if your request is important to you. Confirmation that a
special request has been noted or passed on to the supplier or the
inclusion of the special request on your confirmation invoice or any
other documentation is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are
subject to availability. We regret we cannot accept any conditional
bookings, i.e. any booking which is specified to be conditional on the
fulfilment of a particular request. All such bookings will be treated as
"standard" bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or
disability, which may affect your break, please, tell us before you
confirm your booking. In any event, you must give us full details in
writing at the time of booking. If we reasonably feel unable to properly
accommodate the particular needs of the person concerned, we must
reserve the right to decline their reservation or, if full details are
not given at the time of booking, cancel when we become aware of these
14. Travel documents
You are responsible for having all proper travel documents and vouchers.
If you are unable to travel or complete a break by reason of not having
proper documents you will not be entitled to any refund and we will not
be liable for any cost or expense that you may incur as a result.
15. Financial security
Except for monies that you pay to us for bookings made up of
accommodation only, all monies that you pay to us in respect of your
break will be held in a specifically designated bank account
administered by independent trustees until your break is over or the
monies are refunded to you. These arrangements mean that (unless you
have made a booking for accommodation only) this money will be refunded
in the unlikely event of our being unable to provide your break due to
INCLUDED IN THE PRICE
• Accommodation with private en suite bathroom, colour TV, telephone
• Traditional breakfast each morning. (may offer a continental/buffet
breakfast alternative. This will be advised at the time of booking)
• All VAT and service charges, where applicable
• The cost of the activity which you have booked is an additional
supplement which will be added to the cost of your accommodation
NOT INCLUDED IN THE PRICE
• Hotel supplements e.g. for single occupancy or additional room
facilities (e.g. superior rooms/suites). If these apply, your
Reservations agent will quote the amount.
• Expenses incurred at your hotel, including (but not only) use of
minibar, safety deposit box, external phone calls, room service, meals,
• Items of personal expenditure.
• Personal travel insurance
Hotel might withdraw or change facilities and services after you have
made the booking. If possible, we will inform you of any changes before
you travel. Variations can occur from room to room.
Meals: the hotel provides a full traditional breakfast, unless we advise
you otherwise. “Solo pernottamento” means breakfast is the only meal
included in the price. This may be a full traditional or continental
breakfast. You will be advised at the time of booking. “Half Board HB”
means breakfast and evening meal (or à la carte allowance) are included
in the price. If you have any special dietary requirements please let us
know so that we can tell the hotel before you travel, but note we cannot
guarantee that the hotel can satisfy your request. Selected hotels
provide tea & coffee and other facilities in the room on request, so
please ask at the hotel reception. There are no deductions for meals and
courses not taken.
Rooms & Facilities: the hotel may have much smaller bedrooms than you
may be used to. Hotels may have to redecorate or refurbish when you are
visiting, which may mean the temporary closure of public rooms or
facilities. Rooms may be twin or double. A double bed may consist of
twins pushed or joined together. Hotel rooms may be allocated in any
part of the property (including annexes, new extensions). Please note
that rooms sleeping three/four persons may offer any combination of
single, double and foldaway beds. On the other hand, the hotel allocates
a twin or double for use as a ‘single’ room. A single room supplement
may be payable, and this will be advised to you before booking.
Check-in: On arrival, your room is normally available after 2pm. If you
plan to arrive after 6pm please advise the hotel directly by calling the
number given in the hotel description. Failure to confirm late arrival
with the hotel or Reservations Centre may result in your room being
Car Parking: You will find free parking at the hotel. Please check the
parking facilities available with your Reservations agent.
Leisure Clubs/Swimming Pools: Restrictions relating to the use of hotel
leisure facilities and opening times are entirely at the discretion of
the hotel/leisure club manager. Please ask at the hotel reception for
rules and opening times when checking in. If a specific facility is
required you are advised to check with the hotel direct by calling the
telephone number in the hotel description prior to arrival. Additional
restrictions may apply for the use of such facilities by children. There
may be a charge for the use of some facilities.
Please check that attractions are open prior to travelling to the venue.
The information contained on our website is correct to the best of our
knowledge at the time of publication. Our website descriptions may refer
to activities which are available in the area you are visiting. We have
no involvement in any such activities, which are neither run, supervised
nor controlled in any way by us. They are provided by local operators
who are entirely independent of us. They do not form any part of your
contract with us even where we suggest particular operators/centres
and/or assist you in booking such activities in any way. We cannot
guarantee accuracy at all times of information given in relation to such
activities or about the resorts/area you are visiting generally (except
where this concerns the services which will form part of your contract)
or that any particular excursion or activity which does not form part of
our contract will take place as these services are not under our
control. If you feel that any of the activities mentioned on our website
which are not part of our contract are vital to the enjoyment of your
holiday, write to us immediately and we will tell you the latest known
situation. If we become aware of any material alterations to resort/area
information and/or such outside activities, which can reasonably be
expected to affect your decision to book a holiday with us, we will pass
on this information at the time of booking.